Refund policy

At Amoura Bags, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are here to help with easy returns, exchanges, and refunds.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in original condition
The item must be in original packaging with all tags attached
Proof of purchase (order confirmation or receipt) is required
The item must not fall under non-returnable categories (listed below)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 2 Days from the date of delivery.

After this period, we unfortunately cannot offer a return or refund.

3. Refund Process & Timing

Once we receive and inspect your returned item:

You will receive an email notification confirming receipt
We will inform you of approval or rejection of your refund request
If approved, your refund will be processed within 4-5 Working Days

Refunds will be issued to your original payment method.

Please note: Bank or payment gateway processing times may vary.

4. Exchange Options

We also offer exchanges in case:

You received the wrong size, color, or product
You want to replace the item with another available product

To request an exchange, contact us at amourabags9@gmail.com with your order details.

5. Damaged or Defective Products

We sincerely apologize if you receive a damaged or defective item.

In such cases:

Please contact us within [2 Days] of receiving your order
Share clear photos/videos of the issue
We will offer a replacement, exchange, or full refund depending on the situation

Your satisfaction is our priority, and we will resolve such issues quickly.

6. Non-Returnable Items

Certain items cannot be returned or refunded, including:

Sale or clearance items (if applicable)
Customized or personalized products
Hygiene-related items (if applicable)
Gift cards or digital products

These items will be clearly marked as non-returnable at the time of purchase.

7. Return Shipping Costs

Return shipping rules are as follows:

If the return is due to our error (wrong or defective item), we will cover shipping costs
If the return is due to customer preference (size change, change of mind), the customer is responsible for return shipping costs

We recommend using a trackable shipping service for all returns.